Communication with Three Rivers Academy
TOP TIPS FOR COMMUNICATING WITH THREE RIVERS ACADEMY
School life is very busy and we are not always able to reply to emails straight away, however, we will aim to respond to your email within 2 working days.
Parent meetings with staff are by appointment only and normally require at least 2 working days’ notice due to teaching and other commitments. If you wish to speak to a member of staff in person, please contact them directly to book an appointment. Email addresses follow the following format: Name.Surname@threerivers.thpt.org.uk Alternatively telephone the school office, 01932 242994, or email email@example.com to request a message to be left for a member of staff to contact you.
Our staff work really hard and it is important that they are allowed to have a personal life as well. We are encouraging staff to try and have a better work/life balance. Therefore, please be aware that they are unlikely to look at emails outside the hours of 7.30am and 6.00pm during the week, and not at all at weekends or during holidays.
If you are upset by something that has happened involving your child at school, we would ask that you contact the tutor in the first instance. The tutor is the person best placed to follow up on any pastoral issues, they know your child well. Please be assured that we take all concerns seriously and they are always followed up, however, please allow time for this to happen.
If the concern is regarding a particular subject rather than a pastoral issue, please contact the Head of Department or Head of Faculty who will ensure that your concern is followed up.
Our staff really do love getting positive feedback. If there is something that a member of staff at Three Rivers Academy has done which you are really happy with, please do let them know (firstname.lastname@example.org)
Along with you, we want your child to have the best possible experience at school and we believe that by working in partnership with you along the lines mentioned above, we can achieve this. Thank you for your co-operation.