Communication with Three Rivers Academy
TOP TIPS FOR COMMUNICATING WITH THREE RIVERS ACADEMY
School life is very busy and we are not always able to reply to emails straight away, however, we will aim to respond to your email within 2 working days.
Parent meetings with staff are by appointment only and normally require at least 2 working days’ notice due to teaching and other commitments. If you wish to speak to a member of staff in person, please contact them directly to book an appointment. Email addresses follow the following format: Name.Surname@threerivers.thpt.org.uk Alternatively telephone the school office, 01932 242994, or email email@example.com to request a message to be left for a member of staff to contact you.
Our staff work really hard and it is important that they are allowed to have a personal life as well. We are encouraging staff to try and have a better work/life balance. Therefore, please be aware that they are unlikely to look at emails outside the hours of 7.30am and 6.00pm during the week, and not at all at weekends or during holidays.
If you have a concern, please contact your child’s tutor in the first instance. If the concern is regarding a particular subject, please contact the Head of Department or Head of Faculty who will ensure that your concern is followed up.
If you are upset by something which has happened at school and want to contact us to get the problem sorted out, we would ask that you ‘count to 10’ before writing and sending your email, and please make sure the tone and content of the email are professional and objective. We understand that your child’s education can be a highly emotional subject, but it is important that our staff do not receive any overly personal, accusatory, or aggressive emails. These will be automatically forwarded to a member of our Senior Leadership Team.
Our staff really do love getting positive feedback. If there is something that a member of staff at Three Rivers Academy has done which you are really happy with, please do let them know (firstname.lastname@example.org)
Along with you, we want your child to have the best possible experience at school and we believe that by working in partnership with you along the lines mentioned above, we can achieve this. Thank you for your co-operation.