Communication with Three Rivers Academy
TOP TIPS FOR COMMUNICATING WITH THREE RIVERS ACADEMY
School life is very busy and we are not always able to reply to emails or phone calls straight away. We will however aim to respond to your email or phone call within 2 working days. Please do not chase existing enquiries and trust that we will get back to you. If a child is in immediate danger, please contact our Deputy Safeguarding Lead (Lee Cholewa).
In most cases, the tutor should be contacted in the first instance. Our Year Leaders and Year Managers oversee up to 300 students and will need to prioritise enquiries and concerns. A Year Leader typically teaches 3 or 4 lessons a day and may be unable to check their inbox or voicemail for several hours.
If the concern is regarding a particular subject rather than a pastoral issue (including queries about homework), please contact the Head of Department or Head of Faculty who will ensure that your concern is followed up. There is no need to contact the Year Leader if your concern is subject specific as they will often be unable to help and revert instead to the relevant Head of Faculty.
Parent meetings with staff are by appointment only and normally require at least 2 working days’ notice due to teaching and other commitments. If you wish to speak to a member of staff in person, please contact them directly to book an appointment.
Our staff really do love getting positive feedback. If there is something that a member of staff at Three Rivers Academy has done which you are really happy with, please do let them know (firstname.lastname@example.org)
Please be assured that we take all concerns seriously and they are always followed up, however, please allow time for this to happen.
A reminder that all mail addresses follow the following format: Name.Surname@threerivers.thpt.org.uk
A full staff list with roles and responsibilities can be found here: https://www.threeriversacademy.org/docs/Staff_List_January_2022.pdf
Along with you, we want your child to have the best possible experience at school and we believe that by working in partnership with you along the lines mentioned above, we can achieve this.
Thank you for your co-operation.